Privacy Policy 66bb —
Your Data, Our Responsibility

66bb collects various types of information from our members to ensure the platform runs smoothly, securely, and meets every user's needs. The information collected falls into two main categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Account registration information — full name, date of birth, identification card number, email address, phone number, and password.
• KYC (Know Your Customer) Information — copies of identification card, bank statements, utility bills, or other identity verification documents when required.
• Financial information — bank account number, e-wallet details (Touch 'n Go, GrabPay, Boost) used for deposits and withdrawals.
• Communication information — any messages, complaints, or requests you send to the 66bb support team.
• Feedback & surveys — if you participate in our surveys or promotional campaigns.

Information collected automatically:

• Log and technical data — IP address, browser type, operating system, screen resolution, and device identifier.
• Gaming activity data — wagering records, wins, losses, gaming session duration, and games accessed.
• Transaction data — deposit history, withdrawals, claimed bonuses, and account balance.
• Cookie and session data — information collected through cookies, tracking pixels, and similar technologies to enhance the user experience.

66bb collects your personal information on a lawful and transparent basis. Every piece of information we collect serves a clear purpose, and we will not use your data for any purpose not stated here without notifying you in advance.

Beyond the purposes stated above, we may use your data to send promotional information, exclusive offers, and platform updates — but only if you have given consent to receive marketing communications from us. You may withdraw this consent at any time.

The personal information we collect is used responsibly to ensure a safe, fair, and enjoyable gaming experience on the 66bb platform. Below is a detailed breakdown of how your data is used in our day-to-day operations:

• Account management — creating and maintaining your member account, processing registrations, verifying identity, and managing account settings.
• Transaction processing — processing deposits and withdrawals quickly and securely using your chosen payment method.
• Security & Fraud Prevention — detecting and preventing unauthorised access, fraudulent activity, money laundering, and system abuse.
• Customer support — helping you resolve any technical issues, account enquiries, or complaints related to our services.
• Platform improvement — analysing usage patterns to improve the design, performance, and content of the 66bb platform.
• Responsible gaming — monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.
• Regulatory compliance — meeting the legal and compliance requirements set by the relevant regulatory authorities.

We practise the principle of data minimisation — meaning we only use data that is strictly necessary for each stated purpose. Any data processing beyond the scope above requires your explicit consent beforehand.

66bb takes our responsibility to protect your privacy seriously. We do not sell, rent, or share your personal information with third parties for their own marketing purposes. However, there are limited situations where we need to share your information with certain parties in order to provide our services:

• Payment service providers — payment gateway providers such as FPX and DuitNow to process your financial transactions securely.
• Gaming software providers — licensed game platform providers that supply slots, live casino, and other games on our platform.
• Technical service providers — companies that assist us with platform hosting, cybersecurity, analytics, and technical support.
• Legal authorities — law enforcement agencies or regulatory bodies when required by court order or legal obligation.

If 66bb is involved in a merger, acquisition, or asset sale, member information may be transferred to the new entity. In such cases, you will be notified in advance and the same or equivalent Privacy Policy will continue to apply to protect your information.

Protecting members' personal information is 66bb's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always safeguarded against cyber threats, unauthorized access, and data breaches.

The security measures we implement include:

• End-to-end encryption — all sensitive data is encrypted using TLS 1.3 and AES-256 protocols during transmission and storage.
• Two-factor authentication (2FA) — an additional security layer to protect your account from unauthorised access.
• 24/7 Monitoring — a continuous security monitoring system that detects and responds to threats in real time.
• Regular security audits — penetration testing and security audits conducted periodically by independent security experts.
• Strict access controls — only authorised personnel may access member personal data, and every access is logged for audit purposes.
• Data backup — automatic backups are performed regularly to ensure your data is not lost due to technical disruptions.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. Should any security incident affecting your data occur, we are committed to notifying you within the timeframe required by applicable law.

The 66bb platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyze usage patterns. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session cookies — required to maintain your login session and ensure account security. These cookies are automatically deleted when you close your browser.
• Preference cookies — storing your preferences such as language, theme, and display settings for a more personalised experience.
• Analytics cookies — helping us understand how members use the platform for continuous improvement. This data is collected in aggregate and is not used to identify individuals.
• Security cookies — used to detect and prevent fraudulent activity and protect the integrity of the platform.

You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality and your experience on the 66bb platform. Cookies required for session security cannot be disabled as they are essential for the platform's secure operation.

66bb retains your personal information only for as long as necessary to fulfil the purposes stated in this privacy policy or as required by applicable law. Our principle is to never store data longer than needed.

• Active account data — retained for as long as your account remains active and in good standing.
• Financial transaction data — retained for a minimum of 7 years for accounting and tax compliance purposes.
• KYC Data — retained for 5 years after the account closure date, in accordance with anti-money laundering legal requirements.
• Support communication logs — retained for 2 years for reference and service improvement purposes.
• Activity log data — retained for 12 months for security and internal audit purposes.

Once the defined retention period has elapsed, your data will be securely deleted or anonymised using approved methods so it can no longer be linked to your identity. Early deletion requests from members will be considered in accordance with applicable legal requirements.

If you are a parent or guardian and discover that your minor child has registered or used the 66bb platform, please contact our support team immediately via live chat. We will take prompt action to close the account and delete all collected information.

66bb employs various age verification mechanisms, including KYC document checks, to ensure that only eligible adults may use our platform. Any attempt by a minor to register or use our platform violates 66bb's Terms and Conditions and may be reported to the relevant authorities.

66bb reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with a clear update date at the top of the document.

For significant amendments that affect how we use your personal data, we will provide appropriate notice via your registered email or through a prominent notice on the platform before the changes take effect. You are encouraged to review this page periodically to stay informed about how we protect your privacy.

Your continued use of the 66bb platform following any amendments to the Privacy Policy constitutes your acceptance of the revised policy. If you disagree with the changes made, you have the right to close your account and stop using our platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the 66bb privacy team is ready to assist you at any time.

You can reach us through the following channels:

• Live Chat — the fastest way to get immediate assistance, available 24 hours a day, 7 days a week directly on the 66bb platform.
• Support email — [email protected] (for written enquiries requiring documentation only)
• FAQ Page — visit FAQ page us for answers to frequently asked questions about privacy and your account.